SHIPPING & POLICIES
◆ S H I P P I N G ◆
• FREE U.S. SHIPPING ON ORDERS OVER $50 (NO CODE REQUIRED)
• PLEASE NOTE THAT C. DAHL IS NOT RESPONSIBLE FOR ANY AND ALL APPLICABLE CUSTOMS, DUTY CHARGES, IMPORT FEES/TAXES VAT OR OTHER FEES ASSOCIATED WITH THE DELIVERY OF GOODS TO YOUR INTERNATIONAL ADDRESS.
Please visit http://www.usps.com for further information on holidays.
◆ R E T U R N P O L I C Y ◆
WE DO NOT OFFER REFUNDS ON ANY MERCHANDISE. WE OFFER STORE CREDIT ONLY.
ALL SALE ITEMS, EARRINGS, CUSTOM ORDERS & WHOLESALE ORDERS ARE FINAL SALE.
IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR ORDER, YOU MAY RETURN IT FOR STORE CREDIT WITHIN 3 DAYS OF RECEIVING. PLEASE CONTACT US WITHIN 3 DAYS OF DELIVERY DATE BY EMAIL. (EXCLUDING SALE ITEMS, EARRINGS, CUSTOM ORDERS & WHOLESALE ORDERS)
When sending back for store credit please make sure to:
- Email us: firstname.lastname@example.org with your order # and reason for the return within 3 days of delivery date. We will send you the shipping address to return the item to. Customer is responsible for shipping costs.
- Send your product back to us with tracking for proof of shipment. Be sure to include a paper note inside with your order number & contact information including your email.
3. Once we receive your return we will send you a store credit code to use for another purchase with the amount minus shipping charges.
IF FOR ANY REASON YOU RECEIVE YOUR ITEM(S) & THERE IS A PROBLEM WITH YOUR ORDER (WRONG ITEM, ETC.) PLEASE CONTACT US IMMEDIATELY OR WITHIN 3 DAYS OF RECEIVING AND WE WILL GLADLY PROVIDE AN EXCHANGE FOR THE CORRECT ITEM.
◆ P O L I C I E S & I N F O R M A T I O N ◆
• A TRACKING NUMBER WILL BE PROVIDED FOR ALL DOMESTIC ORDERS (WITHIN THE US ONLY). ORDERS CAN ONLY BE TRACKED VIA THIS TRACKING NUMBER. A TRACKING NUMBER WILL BE SENT WHEN THE ORDER IS SHIPPED OUT.
• CALIFORNIA ORDERS WILL HAVE SALES TAX ADDED TO THE ORDER TOTAL.
• COLORS MAY VARY SLIGHTLY FROM WHAT YOU SEE ON YOUR SCREEN, DUE TO LIGHTING AND INDIVIDUAL SCREEN DISPLAY PROPERTIES.
• PLEASE NOTE, CUSTOMER IS RESPONSIBLE FOR THEIR ORDER IF THEY ENTER THE WRONG SHIPPING ADDRESS.
• WE ARE NOT RESPONSIBLE FOR ITEMS THAT ARE LOST OR DAMAGED DURING SHIPPING TRANSIT. ONCE THE ORDER HAS SHIPPED, WE NO LONGER HAVE CONTROL OVER IT.
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IF YOUR NECKLACE BREAKS OR THERE IS AN ISSUE PLEASE CONTACT US AND WE WILL DO OUR BEST TO ACCOMMODATE YOU.